Take action on a consumer complaint
Get help raising consumer complaints, sending notices and exploring mediation for faulty goods or poor service.
- Buyers of defective products or goods not delivered
- Customers facing poor service from banks, telecoms, airlines or builders
- People charged unfairly or misled by an advertisement
- Businesses that want to resolve customer complaints before they escalate
Overview
What is Consumer Dispute Resolution?
The Consumer Protection Act, 2019 protects buyers against defective goods, deficient services, unfair trade practices and misleading advertisements. Complaints can be filed online with the District, State or National Consumer Commission depending on the value of the claim, and the Act also provides for consumer mediation.
We help you organise your evidence, draft a clear notice to the seller or service provider, and explore mediation or settlement first. If a complaint before the Consumer Commission is needed, we help you prepare the paperwork or refer you to a qualified lawyer.
Who is this for?
- Buyers of defective products or goods not delivered
- Customers facing poor service from banks, telecoms, airlines or builders
- People charged unfairly or misled by an advertisement
- Businesses that want to resolve customer complaints before they escalate
Unsure if this is right for you? Ask an expert
Benefits
Why get Consumer Dispute Resolution done right
Clear case summary
We help you set out what happened, what you paid and what you want.
Well-drafted notice
A firm, factual notice often prompts a response without further action.
Mediation first
We explore settlement before you commit to a formal complaint.
Complaint preparation
Help preparing complaints for online filing on the official e-Daakhil portal.
Documents required
Keep these handy
Exact requirements vary case to case. Your expert shares a personalised checklist on your first call and checks everything before filing.
Process
How we get it done
A clear, step-by-step process with updates at every stage. Indicative timeline: Notice in 3–5 working days; resolution time varies, subject to processing by the authority.
Understand the issue
We review your complaint and supporting documents.
Notice drafted
We draft a notice with you for the seller or service provider.
Negotiation or mediation
We facilitate discussion or mediation to reach a settlement.
Complaint preparation
If needed, we help prepare the complaint or refer you to a lawyer.
FAQ
Consumer Dispute Resolution: common questions
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Related services
More in Dispute Resolution (ODR)
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