Settle disputes online, without the long wait
Resolve disputes online through mediation, conciliation or arbitration with qualified neutrals.
- Businesses with unpaid invoices or contract disagreements
- Individuals with consumer, property or service-related disputes
- Parties who want a faster, private alternative to court
- Parties in different cities who cannot easily meet in person
Overview
What is Online Dispute Resolution (ODR)?
Online Dispute Resolution (ODR) uses video hearings, digital document exchange and e-signatures to run mediation, conciliation and arbitration remotely. Settlement agreements reached through conciliation under the Arbitration and Conciliation Act, 1996 and arbitral awards made under it are enforceable, and the Mediation Act, 2023 expressly recognises online mediation.
We facilitate the process: we help you prepare your case summary and notices, invite the other side, and arrange a qualified, independent mediator, conciliator or arbitrator. We are not a law firm and do not give legal advice or appear in court. Where your matter needs litigation or a legal opinion, we refer you to a qualified lawyer.
Who is this for?
- Businesses with unpaid invoices or contract disagreements
- Individuals with consumer, property or service-related disputes
- Parties who want a faster, private alternative to court
- Parties in different cities who cannot easily meet in person
Unsure if this is right for you? Ask an expert
Benefits
Why get Online Dispute Resolution done right
Faster than litigation
Many matters can be resolved in weeks rather than years, depending on the parties.
Confidential
Mediation and conciliation are private, and discussions are not usually made public.
Fully online
Join sessions by video and share documents securely from anywhere.
Independent neutrals
Sessions are conducted by qualified, impartial mediators and arbitrators.
Enforceable outcomes
Settlements and awards made under the applicable law can be enforced.
Documents required
Keep these handy
Exact requirements vary case to case. Your expert shares a personalised checklist on your first call and checks everything before filing.
Process
How we get it done
A clear, step-by-step process with updates at every stage. Indicative timeline: Typically 30–90 days, depending on the parties and the process, subject to processing by the authority.
Case intake
You share the facts and documents; we check whether ODR is a good fit.
Notice to the other party
We help draft and send an invitation to resolve the dispute online.
Appointment of a neutral
A qualified mediator, conciliator or arbitrator is appointed with both parties' agreement or as per your contract.
Online sessions
Hearings or mediation sessions are held by video, with documents shared digitally.
Settlement or award
Any settlement is recorded in writing and signed, or the arbitrator issues an award.
FAQ
Online Dispute Resolution (ODR): common questions
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Related services
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