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Dispute Resolution (ODR)

Resolve business disputes and recover dues faster

Recover dues and resolve contract, partner and vendor disputes through notices, mediation and arbitration.

  • MSMEs and suppliers with unpaid invoices
  • Companies in disputes with vendors, distributors or clients
  • Partners or shareholders who disagree on business matters
  • Businesses with an arbitration clause in their contracts
Notice in 3–5 working days; mediation typically 30–60 days; arbitration longer Hassle-free process Dedicated expert

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Business Dispute Resolution

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Overview

What is Business Dispute Resolution?

Unpaid invoices, breached contracts and partner disagreements take time and energy away from running your business. Commercial disputes can often be resolved through negotiation, mediation, conciliation or arbitration under the Arbitration and Conciliation Act, 1996, which are usually quicker and more private than court.

We help you prepare demand notices, invite the other party to mediate or conciliate, and arrange arbitration through qualified arbitrators where your contract provides for it. We are not a law firm and do not give legal advice or appear in court. Where your matter needs litigation or a legal opinion, we refer you to a qualified lawyer.

Who is this for?

  • MSMEs and suppliers with unpaid invoices
  • Companies in disputes with vendors, distributors or clients
  • Partners or shareholders who disagree on business matters
  • Businesses with an arbitration clause in their contracts

Unsure if this is right for you? Ask an expert

Benefits

Why get Business Dispute Resolution done right

01

Structured recovery

Clear demand notices and follow-ups for outstanding payments.

02

Commercial focus

Settlements that let you keep doing business where possible.

03

Arbitration support

Arrange online arbitration with qualified arbitrators under your agreement.

04

Confidentiality

Protects business relationships and reputation.

05

MSME options

We explain the MSME Samadhaan route for delayed payments to registered micro and small enterprises.

Documents required

Keep these handy

Exact requirements vary case to case. Your expert shares a personalised checklist on your first call and checks everything before filing.

Contract, purchase order or agreement
Invoices, ledgers and statement of account
Delivery proofs or work completion records
Emails and correspondence with the other party
Udyam registration certificate, if applicable
Board resolution or authorisation letter

Process

How we get it done

A clear, step-by-step process with updates at every stage. Indicative timeline: Notice in 3–5 working days; mediation typically 30–60 days; arbitration longer, subject to processing by the authority.

    1

    Assessment

    We review contracts, dues and the dispute resolution clause.

    2

    Demand notice

    We help draft and send a notice to the other party.

    3

    Mediation or conciliation

    We invite the other party to resolve the matter through a neutral.

    4

    Arbitration

    Where agreed, we arrange online arbitration with a qualified arbitrator.

    5

    Settlement or referral

    The outcome is documented, or we refer you to a lawyer for enforcement or litigation.

FAQ

Business Dispute Resolution: common questions

Can't find what you're looking for? Book a free consultation and ask an expert directly.

Under the Commercial Courts Act, 2015, pre-institution mediation is generally required for commercial suits that do not seek urgent interim relief. A lawyer can advise on your specific case.

Not sure where to start?

Talk to an expert for free. We'll tell you exactly what you need, and what it costs, before you commit.

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